Nothing speaks more about improving efficiency and guest service like next generation communication solutions adapted to your needs. Big chain or small boutique, business traveller or tourist, consumers have abundant options on where to spend their money. Differentiating your property through exceptional customer service is one of the best ways to attract and retain guests. Good communication is key to outstanding customer service.

Guests want to be delighted and feel comfortable in a safe and welcoming environment. They expect their requests to be quickly addressed. Hotels and resorts have numerous needs too. They must keep accurate track of rooms, supplies and facilities. They must also ensure security with instant, discreet communication and provide safety throughout the property.

When hotels and resorts rely on the right communication technology, they create a real-time flow of information between different departments and diverse personnel. From guest relations to housekeeping, connected staff are well-equipped to be more responsive to guests.

The right communication improves productivity by keeping assets and facilities up and running smoothly. Whether repairing a room air conditioner or replenishing food at an onsite restaurant, available staff members can act immediately when they are seamlessly connected.

When hotels respond quickly to requests, they deliver the exceptional service that guests expect, and that keeps them coming back. The 5 fundamental areas that two-way radios cover within the hospitality industry are:

  • Guest relations
  • Facilities and maintenance
  • Guest safety and security
  • Housekeeping
  • Food and beverage

Within each area we at DTS have a lot of experience and understanding of what is required to make sure guests have the best experience possible with the help of two-way radios. We have helped some big names within the industry and regularly attend hospitality featured events to gain further knowledge and to hear requirements of potential clients first hand.

The range of two-way radios we offer to this industry is vast! We cater for all budgets and requirements and offer an extensive range of accessories. The radios we offer give a rugged, durable, discreet and stylish solution to cope with an action-packed day.

At DTS we offer site surveys for all industries. Contact our sales team for further information about these and the above!

Check out the tabs below to see what we recommend!

Scope Wavetrack

Eliminate noisy bells from your restaurant. Provide each member of your waiting team with small, portable pagers and install a Scope Wavetrack within the kitchen. Now, when food is ready to be served to your guests, the kitchen staff need only press a button on the Wavetrack transmitter and your waiters and waitresses will be alerted instantly and discreetly with a vibrating message. This ensures your valuable clientele are served quickly and they can enjoy their meal in peace without shouting kitchen staff or piercing bells! 

Motorola SL1600

A cost-effective alternative to the popular SL4000e series, the SL1600 remains light, discreet and user friendly. Perfect for almost any team within a hotel, restaurant or spa, the SL1600 can be deployed with a range of accessories to ensure guest experience is not interrupted by loud, blaring radio messages. 

Motorola SL4000e

Function meets style with Motorola’s SL4000e series. Combining the size and look of a mobile phone with the power and feature set of a 2-way radio, the SL4000e is the ultimate choice for hotels, retreats and spas across the world. Combine your SL4000e with the wide range of wireless accessories on offer to take discreet communication to the next level. 

Motorola CLP446

Designed specifically for retail, hospitality, and restaurant environments, CLP is small and lightweight, with simple one-button, push-to-talk operation. Clear, strong audio makes communicating easy in noisy environments, and the durable design and long battery life will stand up to the everyday wear and tear of your fast-paced business.

SMC Gateway

The SMC Gateway connects pretty much anything to pretty much anything else! Within hotels and spas, this could be connecting the call-bell into your night porter’s radio so they know when guests are waiting. It could be notifying your maintenance staff of a fault with your heating system on their mobile phone, before a guest complains. It could be integrating your restaurant table-management system with your front-of-house staff so they know there’s now a table available for a guest as they check in. With the SMC Gateway, the possibilities are nearly endless! 

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  • Icom
  • Hytera
  • Kenwood
  • Motorola
  • Motto
  • TBO
  • Vertex
  • Sepura