Privacy & Cookies



DTS.Solutions (U.K) Ltd are fully compliant with General Data Protection Regulations (GDPR) and is committed to data protection requirements. This privacy policy discloses the practices for this website. This privacy policy applies solely to data collected by this web site, and it will explain the following:

  1. What personally identifiable data is collected from you through the web site and how it is used.
  2. That DTS will not share your information with any other party.
  3. What choices are available to you regarding the use of your data.
  4. The security procedures in place to protect the misuse of your information.
  5. How you can correct any inaccuracies in the data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. WE DO NOT SELL, RENT OR DISCLOSE THIS INFORMATION TO ANYONE.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to advise you of important information or changes to this privacy policy.

Your Access to and Control Over Information

You may opt-out of any future communications from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you – if any.
  • Amend any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

We are Audited and Accredited by the Information Commissioners Office. Reference Number: Z3253593. Our Data Protection Officer can be contacted via email


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. DTS.Solutions (U.K) Ltd are PCI DSS Merchant Compliant; in short, we meet Payment Card Industry Data Security Standard Validation Compliance.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Our I.T Systems are audited against the Cyber Essentials Scheme Test Specification, Certificate Number: 1516844421811063.


Our Privacy Policy may change from time to time, and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.


This website uses cookies to enhance the user’s experience. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a visitors computer/device.

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience while visiting the site.

Users are advised that if they wish to deny the use of cookies, they should take necessary steps within their web browser security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information.



When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.



If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with? How long we retain your data?

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.


If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. Our Data Protection Officer is contactable via email

However, you can also contact the Information Commissioner’s Office via their website at or write to them at:

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF



These conditions shall apply to any agreement between DTS.Solutions (U.K) Ltd (‘DTS’) and any person, firm or company (the ‘Customer’) whereby DTS agrees to fulfil an order to supply goods purchased online via


Customers placing orders via, are accepting our terms and conditions of sale in full.

No customers terms and conditions that overwrite those of DTS will be accepted, without authorisation in writing from a Director of DTS.


If items are in stock delivery is usually within 24-48 hrs, excluding weekends and Bank Holidays. If items are not in stock delivery is 5-10 working days from receipt of order or sooner subject to the goods being available from the Manufacturers.

Delivery and title of the goods are deemed to be that of the Customer once DTS have proof of delivery, via our nominated courier.

DTS must receive written notification of any damages or shortages within 48 hours of receiving the goods.


The order once placed and processed cannot be cancelled except with the written consent of DTS and on terms which will indemnify DTS of any losses incurred.

A restocking fee of 20% is charged for returned goods including delivery charge, and if applicable, the cost of collecting any goods incurred by DTS. Goods will only be accepted back if they are in the same condition as supplied, unused, packaged and boxed with any outer packaging used to protect the actual equipment boxes from damages on the return journey. It is the customer’s responsibility to return the items for restocking.


The manufacturer’s warranty covers all products supplied for a period of either 6/12/24 months depending on the manufacturer. The warranty commences from the date of delivery/receipt. DTS cannot be held responsible for any defects arising from fair wear and tear, physical damage, liquid ingression or damage caused by interference from the customer, or any third party.

DTS reserve the right to refuse to repair or replace goods if the manufacturer declines to accept the repairs/replacements under warranty, for whatever reason.

Any Warranty returns are to be sent to our Head Office, (DTS.Solutions (U.K) Ltd, Barham House, Barford Road, St. Neots. Cambridgeshire. PE19 6YQ.) at the owners’ expense. If the equipment returned is within the warranty period, DTS will repair or replace the faulty item and return it to the owner at the expense of DTS. This only applies if the equipment is in warranty and only applies to a UK Mainland Addresses, (highland and Islands are excluded). Any overseas shipments will incur a further charge.


Any contract arising from and online purchase and all disputes relating to it, shall be governed and construed in all respects according to English law.