Customers often need help finding products or making a decision. But if they can’t get that help quickly, there’s a good chance they’ll leave without buying. With VoCoVo External Call Points customers can press a customer service button to request help. This broadcasts a message to staff with headsets or handsets, telling them where the customer is. For example, ‘customer assistance required at click and collect’.
Staff can respond via the call button. Alternatively, they can let the customer know that they are on their way.
Customer service buttons can be placed around stores, within fitting rooms, at delivery points, or at click and collect desks.