Retail

We at DTS have supplied two-way radios to retail giants. Working with such successful large retail businesses we have learnt and experienced the demands and requirements of each of the clients we have worked with.

Retailers are under greater pressure than ever. They must do more with less on tight margins while they evolve their technologies. Their staff must be well-informed and well-coordinated in their stores, armed with the right information to satisfy customers.

Whether it is a question about a product or a request for a different size, shoppers expect retail associates to be empowered with accurate answers and attentive service. Above all, stores need better technologies to deliver a seamless experience for shoppers to keep them coming back. Communication is the key to customer satisfaction.

When retailers create an engaging experience, they turn interactions into transactions and occasional buyers into loyal brand advocates. When retailers equip their stores with the right communication technology, they create a real-time flow of information between associates and managers. Rather than leaving a customer’s side to search for inventory, staff can get the answers they need quickly and easily on the spot. If a spill occurs in an aisle, instead of broadcasting over an intercom or physically tracking down help, the right staff member can be alerted discreetly to resolve the problem.

By connecting employees throughout their establishment, retailers improve the quality of the experience and customer service while boosting sales.

Today’s consumers have many choices when purchasing goods and services. This competition drives retailers to ensure that customers are satisfied with their buying experience the minute they walk through the door.

Implementing a two-way radio solution within retail is a necessity; the benefits are endless and will always help to ensure the action-packed day will run smoothly.