VoCoVo – Retail Reunited Let's go! Home » News » Blog » VoCoVo – Retail Reunited Blog: VoCoVo – Retail Reunited – Customer frustrations and how to address them Published: 05/05/2021 View VoCoVo blog postVoCoVo - Retail Reunited Customer frustrations and how to address them Non-essential stores are open again and customers are rediscovering their love of shopping. While the figures for the first week of trading aren’t in yet, high street sales are predicted to surge by almost 50%. Judging by the bustling streets and long queues seen across the country on 12th April, this seems like a fair estimate. This came as no surprise. In December 2020 VoCoVo surveyed customers from the UK and the US (See report below) about their post-pandemic shopping plans. The results showed that the appetite for in-store shopping was alive and well: 57% of shoppers are still confident in physical retail 64% don’t expect the pandemic to affect their long-term shopping habits at all 41% prefer to see products before they buy them Since then, consumer confidence has increased even further. A survey by Deloitte in early April found that 56% of shoppers feel completely safe returning to the high street. This is 16% higher than the previous month, suggesting that the vaccine programme is helping to ease consumer anxiety. Same customers, new expectations Customers are eager to get back to the high street, but their expectations have changed. Many have grown used to the convenience of eCommerce and, as a result, have become acutely aware of the drawbacks of physical retail. VoCoVo’s survey found that 93% of consumers are frustrated by in-store shopping and 76% have left a store as a result. Addressing these frustrations will be the key to winning back old customers and attracting new ones. VoCoVo wanted to give you a head-start, so they asked customers to name the worst aspects of in-store shopping. These are the top three. 1. Crowded stores Both UK and US customers named crowded stores as their top frustration. Overall, 34% of consumers said that it was the worst part of physical retail. At the height of the pandemic, 41% of shoppers admitted to switching stores to avoid crowds. Even after the worst has passed, many will continue to favour less crowded locations. VoCoVo reduces crowding by allowing you to serve more customers in less time: Headsets allow colleagues to alert each other when a queue begins to build Call Points let checkout colleagues call for help without holding up the queue Colleagues can remotely authorise self-service purchases without having to attend to each customer individually 2. Items out of stock Nothing annoys customers more than visiting a store only to discover that the item they want is out of stock. 34% of customers told VoCoVo that this is their biggest frustration. Once again, VoCoVo & DTS can help: Call Points allow customers to check on the status of Click & Collect orders without searching for a colleague or joining the main queue Colleagues can contact the stock room via their headsets. Customers don’t have to wait for them to walk there and back Headsets can be integrated with your phone system. Customers can call ahead to check on stock levels and colleagues can answer without having to stop their work 3. A lack of product knowledge Modern customers are better informed than ever. 81% of customers do their own research before buying a product in store. Shoppers expect colleagues to know as much as they do, and many will take their business elsewhere if product knowledge is lacking. VoCoVo’s survey found that 82% of customers sometimes feel they know more about products than colleagues. 12% said that this was their number one frustration. VoCoVo Products VoCoVo GO+ 10 SystemVoCoVo Headsets£3,992.93 + VAT Add to basket Compare VoCoVo GO+ 5 SystemVoCoVo Headsets£2,652.28 + VAT Add to basket Compare VoCoVo Touch IP65 external call point with mount boxVoCoVo Headsets£785.03 + VAT Add to basket Compare VoCoVo Call PointVoCoVo Headsets£262.56 + VAT Add to basket Compare VoCoVo 19” Controller (includes rack mount kit and 8 port POE)VoCoVo Headsets£682.71 + VAT Add to basket Compare VoCoVo GO 10 SystemVoCoVo Headsets£2,785.09 + VAT Add to basket Compare VoCoVo GO 5 SystemVoCoVo Headsets£1,707.00 + VAT Add to basket Compare VoCoVo Voice 5 way desktop multi chargerVoCoVo Headsets£200.60 + VAT Add to basket Compare VoCoVo IP20 RepeaterVoCoVo Headsets£414.33 + VAT Add to basket Compare VoCoVo Pulse IP65 Base Unit (includes universal fixing mount)VoCoVo Headsets£888.91 + VAT Add to basket Compare VoCoVo Pulse IP20 Base Unit (includes universal fixing mount)VoCoVo Headsets£628.92 + VAT Add to basket Compare VoCoVo rugged handset (includes single charger)VoCoVo Headsets£272.67 + VAT Add to basket Compare VoCoVo Pro Voice headsetVoCoVo Headsets£159.35 + VAT Add to basket Compare Read the full report Retail Reunited Download VoCoVo Brochure Download All the latest from DTS At DTS. Solutions (U.K) Ltd we believe in providing our clients and prospective clients with the knowledge they need to make informed choices. We have a wealth of information both on and off of this website. Material that focuses on our products, our bolt on applications, and our services is readily available. If you can not find exactly what you are looking for, just ask. News Peter Jones Launches NEW Klick Fast Options Peter Jones to launch new Klick Fast options which include the Ultra-Lock for extra security, the Go Connector for immediate release, and the Easy-Sew Dock for simple and easy sewing to garments. Read article Motorola Solutions Video Manager 17.1 Available Now Motorola Solutions VideoManager 17.0 is now available. Watch the video to see the latest features and read the release notes. Read article Introducing Hytera’s New PNC460 XRugged Smart Device Hytera PNC460 is built to improve efficiency in the workplace today and tomorrow. 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